THE LIVING WELL SERVICE OFFER

Living Well is not the blueprint for a universal service model, but rather a set of principles
underpinning a range of offers and a service culture and practice.

 

Throughout the Living Well UK programme sites engage with Living Well principles and apply a system-informed adoption methodology to collaboratively design a service model that is suited to their user group and objectives.

Early on in the adoption process, Collaboratives in each site identify the Big Outcomes they
want their Living Well service to achieve.

These have converged around enabling people to:​​

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Have choice and control

over their life and the
help they get

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Stay Well

and live the life they want

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Build on strengths

and feel like they are making a meaningful contribution

A Living Well offer 

Living Well's Service Model provides an example of how the Living Well service offer wrap the work of multiple players in the system around the needs of an individual.

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Living Well Leadership

 

Building and sustaining collaborative leadership

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Vision
Outcomes

Key Features of Living Well Leadership

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United around a common purpose and shared vision
for change

A system wide commitment to a shared vision and people centred outcomes that promote choice, recovery and citizenship.

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Working collaboratively
and flattening hierarchies

Creating spaces to make shared decisions, amplify the voice of lived experience and unlock energy, ideas and resources.

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Fostering a culture
of learning

Giving permission to try new things and creating spaces to gather and tell stories and adapt ways of working.

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Nurturing people centred systems leadership

Creating spaces for leadership across systems to respond adaptively to complex challenges whilst allowing the system to be led by the people in it.

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Structures and spaces in Living Well Leadership

Collaborative Groups

Sites have created a forum where people come together to discuss, debate and push for change to respond to the mental health needs of the local population.

Alliance contracting and performance management

Lambeth created a multi agency vehicle to provide governance, share risk, responsibilities and opportunities.

Prototyping Labs

Sites have created the space for teams to lead their own learning, explore stories, uncover opportunity areas, and test meaningful, actionable ideas.

Living Well Teams

 

One team, one purpose, one approach

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Key Features of Living Well Teams

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Holistic support from a multidisciplinary team

A team that brings together statutory, voluntary workers and peer support. They share decisions, responsibility
and risk and learn from each other.

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Providing open access to mental health support

Providing timely access to help when and where it is needed to support people to get back on their feet, knowing they can return at any time. The team do not
replace universal services but are there to support those with more significant mental health challenges.

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Conversations can
happen anywhere

The team meets people where they want to meet whether that is in a church, library, or GP surgery. They are more likely to meet someone over a coffee, or whilst going for a walk, rather than meeting someone in a formal office space.

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Supporting staff agency
and resilience

Ensuring staff feel safe, nurtured and have the time and support to deliver the service in a way that matches the vision and values. They are trusted to use their judgement to find creative solutions.

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Structures and spaces in Living Well Teams

Collaborative Groups

Lambeth created a multi agency vehicle to provide governance, share risk, responsibilities and opportunities.

Alliance contracting and performance management

Lambeth created a multi agency vehicle to provide governance, share risk, responsibilities and opportunities.

Living Well Communities

An integrated web of relationships and support

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Key features of Living Well Communities

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A multi-agency network of support

An integrated web of relationships across a local system, united by a set of joint working principles, values and consistent practice.

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Support for people is seamless

The network uses strong relationships and warm introductions to ensure people get a seamless experience and the right support when and where they need it.

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Growing supportive social networks

Drawing on the resources of the self and the community by empowering people to deploy their strengths to support others, strengthen their relationships and grow new networks of support.

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Building a mental health informed community

Working with the community to create a shared understanding of what it means to have poor mental health and well-being to create safe spaces that people can belong to.

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Structures and spaces in Living Well Communities

Collaborative Groups

Lambeth created a multi agency vehicle to provide governance, share risk, responsibilities and opportunities.

Alliance contracting and performance management

Lambeth created a multi agency vehicle to provide governance, share risk, responsibilities and opportunities.

Living Well Practice

A common practice model to realise the Living Well vision

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Key features of Living Well Practice

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A fierce belief in people and a strengths based approach

Support is friendly and draws on people's strengths. It is also focused on developing solutions and ensuring action to implement them

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People are in control of
their lives

Support is led by the person, and embodies the values of co-production to help people find the solutions that will work for them.

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Holistic support that embraces the whole person

Treating people as citizens within communities, rather than ‘patients’, and looking beyond people’s mental health challenges.  

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Practice is responsive to people’s experiences

Ensuring practice is iterative, generative and responsive to local wisdom. Listening to stories and responding to local knowledge to put the voice of lived experience at the centre of services and systems.

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Structures and spaces in Living Well Practice

Collaborative Groups

Lambeth created a multi agency vehicle to provide governance, share risk, responsibilities and opportunities.

Alliance contracting and performance management

Lambeth created a multi agency vehicle to provide governance, share risk, responsibilities and opportunities.

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