THE LIVING WELL SERVICE OFFER

Living Well is not a blueprint for a universal service model, but rather a set of principles underpinning a range of offers and a service culture and practice.

Throughout the Living Well UK programme sites engage with Living Well principles and apply a system-informed adoption methodology to collaboratively design a service model that is suited to their user group and objectives.

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Early on in the adoption process, Collaboratives in each site identify the Big Outcomes they want their Living Well service to achieve. These have converged around enabling people to:

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• Have choice and control over their life and the help they get

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• Stay well and live the life they want 

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• Build on their strengths and feel like they are making a meaningful contribution

A Living Well offer 

Living Well Approach​

Case for change

Features

Impact

User profiles

Team

Service offer

Living Well offer

Key Services

Living Well Network

User journey

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Salford's (?TBC) Service model on a page provides an example of how the Living Well service offer wrap the work of multiple players in the system around the needs of an individual.

Key Living Well services

Although the configuration of each site's offer will differ as it is moulded to its target users and existing provision, the Living Well provision model tends to draw on a set of core services:

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• GPs and Primary Care Networks

• A&E Liaison

• CHMT

• Early Intervention Psychosis

• IAPT

• Adult Social Care

• Substance misuse

• Advocacy

• Voluntary sector-run support services ranging i.e. from debt advice to domiciliary care

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...and coordinate closely with a range of services and actors in the wider system, for example:

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• Housing support

• Employment support

• Children's Social Care

• Probation

• Police 

• Broader voluntary sector service offer

• Faith groups

A Network offer

The Living Well service offer is underpinned by a multi-agency network, providing an integrated web of relationships across a local system. This means that people can access the network through their existing relationships and the places they feel welcome, rather than needing to seek out the support they think they should receive from people they don’t know.

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No matter where a person enters, practice across the Network is consistent. There is not set path for staff in the Network to follow. Instead, they use their integrated web of relationships to make sure that people get the support hey need, when they need it. This could mean supporting the person directly and/or facilitating introductions to the person best placed to make a difference. All those working in the Network then work together, using consistent practice and a joint care plan, to make sure people are in control of their support, and flourish.

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