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THE LIVING WELL SERVICE OFFER

Living Well is not the blueprint for a universal service model, but rather a set of principles underpinning a range of offers and a service culture and practice.

 

Throughout the Living Well UK programme sites engage with Living Well principles and apply a system-informed adoption methodology to collaboratively design a service model that is suited to their user group and objectives.

Early on in the adoption process, Collaboratives in each site identify the Big Outcomes they want their Living Well service to achieve.

These have converged around enabling people to:​​

Have choice

and control

over their life and
the help they get

Stay well

and live the

life they want

Build on strengths and feel like they are making a meaningful contribution

A Living Well offer 

Salford's Service Model On A Page provides an example of how the Living Well service offer wrap the work of multiple players in the system around the needs of an individual.

Salford team diagram

Key Living Well services

Although the configuration of each site's offer will differ as it is moulded to its target users and existing provision, the Living Well provision model tends to draw on a set of core services:

GPs and Primary Care Networks

Adult Social Care

Advocacy

CMHT

IAPT

Early Intervention Psychosis

Peer support

A&E liaison

Substance misuse

Voluntary sector-run support services 

Living Well services coordinate closely with a range of services and actors in the wider system and crucially, they support individuals to discover and connect with people and activities in their community, for example:​​​

Police

Children's Social Care

Employment support

Faith Groups

Housing support

Broader voluntary sector service offer

A Network offer

The Living Well service offer is underpinned by a multi-agency network, providing an integrated web of relationships across a local system. This means that people can access the network through their existing relationships and the places they feel welcome, rather than needing to seek out the support they think they should receive from people they don’t know.

No matter where a person enters, practice across the Network is consistent. There is no set path for staff in the Network to follow. Instead, they use their integrated web of relationships to make sure that people get the support they need, when they need it. This could mean supporting the person directly and/or facilitating introductions to the person best placed to make a difference. All those working in the Network then work together, using consistent practice and a joint care plan, to make sure people are in control of their support, 
and flourish.

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