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THE LIVING WELL TEAM

Living Well Teams are made up of professionals coming from the Voluntary, Statutory, Health and Social Care sectors and people with lived experience.

 

Staff in a Living Well service are often employed by different organisations but work together as one team towards a unified purpose. Hierarchies are flattened and multidisciplinary working, reflective practice and an asset based mindset are the foundations for the team's shared practice culture.


 

A Living Well team will usually include:

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Living Well Approach
 
Case for change
Features
Impact
User profiles
Team
Composition
Attitudes
Spaces for reflection and collaboration
Service offer
User journey

For more details about roles, experience and responsibilities click on team member cards

 

Living Well practitioner attitudes

The values and attitudes embodied by Living Well teams are a key ingredient to a Living Well service.

 

Although each team will describe these slightly differently, the core tenets are common across Living Well services in different sites.

 

Here is how we would describe them:

We regard our clients as people and not as caseloads

We are focused on customer service: always ensuring people’s experience is the best it can be

We explore options and provide choice in all aspects of support

We make decisions with people, not about them

We are kind and remember that our language matters

We are helpful and have a can do attitude

We always facilitate opportunities to connect people and offers across the system 

We take care of one another by sharing information and tasks 

We hold joint responsibility in responding to crisis: mobilising to meet immediate client need

We are ambassadors of Living Well Culture in our interactions with clients, colleagues citizens

 

Spaces for reflection and collaboration

To ensure that the team is able to offer people the best possible care, Living Well services cultivate regular spaces for reflective practice and individual support and embed cross-team collaboration into every interaction.

Support and supervision

We make sure no staff member goes home worrying about their work. Staff receive regular supervision, both individually and as part of a
multidisciplinary team. 
Our supervision is based on our philosophy of strength-based and solution focused way of working. We help our staff to deepen relationships, reflect on practice and decision making, share learning and develop and flourish in their roles. 

Managing risk together 

We take responsibility for the wellbeing of our staff and we embed a culture of shared risk and shared decision making when deciding how to support people. Although some members of our team may hold a caseload, we manage risks relating to safeguarding and mental health as a team.


 
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